• Balances
• Account Statement
• Online statement view for Nexi - Banca Passadore Debit and Credit Cards
• Financial report
• Interest and charges statement
• Cheque status
• POS transaction details for merchants

• Prepaid cards
• Debit cards
• Credit cards

• Securities portfolio and pending operations
• Asset class diversification
• Nominal currency exposure
• Forecasted cash flows
• Bonds coupon payments and portfolio yield
• Bond securities financial analysis

• Foreign account statement
• Foreign currency withdrawal request

• Portfolio status
• Receivables subject to collection
• Returned items
• Outstanding bills

• Submission of pre-authorized transfers (requires specific authorization)
• Submission of SEPA transfers
• Submission of SEPA instant transfers (SCT Instant)
• Submission of foreign transfers
• Internal transfers between Banca Passadore accounts
• Set up recurring transfer orders
• List of saved transfer data to be completed
• List of submitted transfers
• Send money using the Plick service
• List of recurring payments
• List of upcoming recurring payments
• Submission of payment files * (requires specific authorization)
• View of submitted files pending processing
• Archive of processed payment file outcomes
• F24 tax form payments (requires specific authorization)
• Submission of tax files and forms (requires specific authorization)
• Mobile top-ups
• Payment of postal bills, MAV, RAV, and FRECCIA
• Car and motorcycle tax payment
• Top-up of Carta Conto
• CBILL and pagoPA services
• Bill collection / Return of unpaid items (requires specific authorization)
• View / Manage beneficiary address book

• Placing of buy/sell orders (requires specific authorization)
• Order status / Cancellation (requires specific authorization)
• Performance of main stock markets
• Exchange rates against the Euro for major currencies

• View accounting documents
• View periodic documents
• Pre-contractual information
• Operations and advisory
• Service management
• Change notification email

• List of received files
• Change notification email

• SMS or MB+ notification for access to the Bank’s Online Services
• Event notifications via SMS or MB+ notification

• Service access password
• Administrative password
• Activation of Passadore Key® Software

• Download of financial advisory software
• Download of management and operational software

• Personal data
• Correspondence
• Contacts
• Security
• Settings
• Help
• Personal menu
• Account lock
• Alerts and communications

To use the IB - Internet Banking Banca Passadore Service, you must have an Internet connection and be a customer of the Bank.

It is sufficient to sign the "IB - Internet Banking Banca Passadore Service" agreement at any of the Bank’s branches; the service is activated in real time.

At the time of subscription, the customer selects the accounts to be enabled for the Service, as well as the informational and/or transactional functions they wish to use.

Upon signing, the Customer receives a Customer Code, an Access Password, and a hardware and/or software code generator called Passadore Key®, which allow access to the IB Service and, if enrolled in transactional services, to carry out operations over the Internet as outlined in the IB contract after signing the appropriate form.

For security reasons, the access password must be changed upon the first login to the Service. For details on how it works, refer to the Technical Support and Security sections.

The Service access codes include a free trial period, followed by a low monthly fee. The financial conditions applied to the Service (including benefits for "online" operations) can be viewed in the relevant "information sheets" available in the Transparency section of the website.

For any further information regarding activation of the IB Service, you may contact the E-Banking and Card Services team at 800 893597 or 010 5393381.

Supported operating systems: Windows XP SP3/Vista/7/8/10, Mac OS X 10.7 (or later), Linux.
Supported browsers: Internet Explorer 11, Microsoft Edge 14, Opera 36, Firefox 45, Safari 12.1 for Mac, Chrome 49 (or later). You can download the latest browser versions for free from the following links:

• Internet Explorer
• Microsoft Edge
• Opera
• Mozilla Firefox
• Safari
• Google Chrome

For Microsoft Windows users, it is recommended to install the latest security updates available on the Microsoft Windows Update website.

To use the Service, JavaScript support must be enabled. Please ensure that this feature is activated in your browser preferences.

Once you have received from the Bank your Customer Code, Access Password, and a hardware and/or software code generator for the Passadore Key® system (collectively referred to as "Security Codes") and signed the corresponding agreement at one of our branches, you can click on the "IB - Internet Banking" icon. By entering the Security Codes, you will access the IB - Internet Banking Banca Passadore homepage.

Since the IB Service uses the latest software technologies, certain technical issues may arise from using outdated browsers. To fully benefit from the Service’s features, it is highly recommended to use the latest versions of supported browsers (see “Software Requirements”).
If using Internet Explorer, you can check your version by clicking “?” then “About Internet Explorer”.

• Unable to connect to the Service
  If applicable, make sure the options “Enable Java” and “Enable JavaScript” are selected in your browser. Also, ensure that the “Accept cookies” option is enabled. In particular, for Internet Explorer 8 or later, the "Security level for this zone" under "Tools / Internet Options / Security" must be set to "Medium".
• Errors accessing secure pages
  Although the latest versions of Internet Explorer and other browsers automatically recognize the security certificates used by the Service, errors may still occur when accessing secure pages. In such cases, check your browser settings and enable the option “Use SSL 3.0” or, if available, “TLS 1.0” / “TLS 1.1”.
• Incorrect entry of the code generated by Passadore Key® three times consecutively
  This will immediately block access to the Service. To restore access, you must personally contact the Bank (your branch contact or the E-Banking and Card Services team – tel. 800 893597 and 010 5393381).
• Invalid code generated by Passadore Key®
  If the system does not accept the code generated by your Passadore Key® device, verify that the date and time on your computer are correct. In the case of Passadore Key® Software, check the date and time on your mobile device.
• Support service
  If the above information is not sufficient to resolve your issue—or for any technical-related questions—our E-Banking and Card Services support team is available at 800 893597 and 010 5393381. Phone support is available on working days from 8:30 AM to 1:20 PM and from 2:30 PM to 5:00 PM.

It is possible to view the details of transactions made with NEXI - Banca Passadore Credit and Debit Cards directly from the online account statement.

This feature allows users to easily access, within the IB, MB, and MB+ Services, the details of the monthly charge, as well as all card transactions up to the current date, without needing to log in to other systems.

To activate the service, prior consent must be given under privacy regulation ("C6") via the NEXI portal or the NEXI Pay app.

MyBank is a simple, fast, and secure online payment method, available 24 hours a day, 7 days a week. It allows customers enabled for the Bank’s Online Services to make payments to affiliated e-commerce merchants and Public Administration entities (e.g., pagoPA) via direct debit from their current account and the generation of a SEPA SCT credit transfer in favor of the beneficiary (merchant), without the need to use other payment methods (such as prepaid or credit cards).

• Select the MyBank payment option on the merchant’s website;
• Choose "Banca Passadore" from the list of available banks to process the transaction;
• Once redirected to the Bank’s Online Services, enter your login credentials and authorize the credit transfer after verifying the pre-filled payment details.

The payment is confirmed in real time and becomes immediately effective, both for the customer and the merchant.

For more information, please visit the MyBank website.

The "Online Documents" service allows customers to receive digital versions of the documentation issued by the Bank, replacing paper documents.

Documents are categorized as follows:

• accounting letters
• periodic statements
• pre-contractual information (related only to securities accounts)
• "Operations and advisory", containing ex-ante (pre-transaction) disclosures regarding investment services.

Certain documents, even if the "Online Documents" service is active, will still be sent in paper format as they cannot be issued digitally due to their nature.

Digital documents will be stored in the "Online Documents" section within the "IB - Internet Banking Banca Passadore" and "MB - Mobile Banking Banca Passadore" services. Additionally, in the case of accounting documents, newly received digital documents will also be accessible via the "Correspondence" function.
Customers will be notified of the availability of a new document via email sent to the address provided during activation of the service.

Digital documents can be saved by the customer on their computer or mobile device in ".pdf" format, allowing them to be printed or viewed later using appropriate software tools, which are also available for free online (such as Adobe Acrobat Reader®).

The "Online Documents" service is provided free of charge and offers discounted rates for the production and delivery of account statements and accounting letters, where applicable. Please refer to the "Information Sheets" available at bank branches or in the Terms and Transparency section of the Bank’s website.

The "Online Documents" service also includes the electronic archiving of generated documents. These will be retained and available to the customer for at least one year from the publication date.

Upon activation of the "IB - Internet Banking Banca Passadore" service, the "Online Documents" service is automatically active for all accounts related to investment services. For other accounts, the customer can activate the service at any time via the dedicated section in the "IB - Internet Banking Banca Passadore" or "MB - Mobile Banking Banca Passadore" service or by contacting their branch.

The customer can deactivate the service at any time, after which documents issued by the Bank will be sent in paper format. Deactivation will in any case prevent the customer from placing telephone orders related to investment services. Deactivation can be requested at the branch and, for all accounts not related to investment services, can also be carried out directly via the specific function within the IB/MB service, with immediate effect. From that moment on, the customer will receive documents in paper format, while retaining access to the Online Documents section to consult digital documents received before the service was deactivated.

The "Online Documents" service is only available for accounts with single-signature authorization.

The function allows the placement of buy and sell orders for financial instruments listed on the following Borsa Italiana markets: the equity market (shares, warrants, and rights) and the ETFplus market (ETFs, ETCs, and ETNs). All individual customers of Banca Passadore who are holders, joint holders, or authorized representatives of securities portfolios managed under single-signature authority and linked to a standard euro-denominated current account are eligible for Online Trading. Opening a dedicated securities portfolio is not required. Securities portfolios pledged as collateral are not eligible for the Online Trading service. Only those portfolios for which the Customer Profiling Questionnaire indicates an appropriate General Level of Knowledge/Experience, a level of Understanding of Complexity/Risk Factors, an investment objective, and a time horizon suitable for trading activity may be enabled. In the case of authorized representatives operating on a securities portfolio, the assessment of knowledge and experience is conducted on the delegate, provided they hold their own Internet Banking contract. However, the evaluation of the minimum investment objective and time horizon requirements always applies to the portfolio holder. Purchase orders placed through Online Trading are, in addition to the standard regulatory suitability assessment, subject to an additional review to ensure alignment of the customer’s portfolio with the investment objectives and financial situation defined in the Customer Profiling Questionnaire. If the transaction is found to be unsuitable and/or inconsistent, a warning is issued for informational purposes only, and the customer may still choose to proceed with the order or cancel the transaction.

If multiple portfolios are enabled for the Online Trading service, one of them will be selected automatically. The portfolio can be changed by choosing one from the dropdown menu.

To search for a security to purchase, you may either enter the name or ISIN code of the security, or click on the magnifying glass icon next to one of the listed markets to browse all securities traded on that market. You can then select the desired security using the magnifying glass icon.

Once the security is selected, a screen appears showing its currency denomination, closing price (typically updated to the previous trading day), and an icon to view and optionally print the fact sheet or the Key Information Document (KID or KIID) for the instrument. To proceed, you must confirm that you have viewed the document.

On the following screen, "Data Entry", some fields will already be populated, including available liquidity for the purchase (see "Availability"), the settlement account, and the settlement date (see "Settlement of Executed Transactions"). You must enter the quantity you intend to purchase (for securities with a minimum lot size, the quantity must match or be a multiple of that lot, which will be displayed). The “limit price” and “good-till-cancelled” fields are optional, but a limit price is required if you choose the latter.

In the case of joint accounts or registered securities, you must select the intended account holder.

After entering the data, the “Review and Confirm” screen will display a summary of the order, including the estimated value of the purchase (calculated using the specified limit price or, if not specified, the last closing price) and the remaining liquidity before fees and commissions, as well as any relevant alerts (see "Attention Messages").

To place the order, click the "Confirm" button. Order confirmation is protected by the Passadore Key® system.

Once confirmed, the correctly entered order is accepted and sent to the market immediately, if open, or upon reopening if currently closed. In the "Order Status" screen, a summary card with the order ID number will appear. The print option allows you to save and/or print a copy of the placed order.

If multiple portfolios are enabled for the Online Trading service, one of them will be automatically selected. The portfolio can be changed by selecting one from the available options in the dropdown menu.

For each security, the system shows the available quantity for sale, the last closing price, the average historical price and exchange rate, and an indicative calculation of capital gains or losses, based on the difference between the two prices.

After selecting the security, the specific “Data Entry” screen is displayed using the dedicated button next to the Plus/Minus column. This screen is pre-filled with some data, such as available liquidity (see “Availability”), the settlement account, and the settlement date if the trade is executed (see “Settlement of Executed Transactions”). The quantity to sell must be entered (for securities traded in minimum lots, the quantity must match or be a multiple of the displayed minimum lot). The “limit price” and “good-till-cancelled” fields are optional, but if the latter is selected, a limit price must be specified.

After entering the data, the “Review and Confirm” screen will display a summary of the order, including the indicative transaction value (calculated using the specified limit price or, if not specified, the last closing price), updated liquidity before commissions and fees, and any relevant attention messages (see “Attention Messages”).

To place the order, click the “Confirm” button. The confirmation of the order execution is protected by the Passadore Key® system.

Once confirmed, the correctly filled order is accepted and immediately transmitted to the market if it is open, or upon reopening if it is currently closed. In the “Order Status” screen, a summary sheet with the related order ID will appear. The print option allows you to save and/or print a copy of the submitted order.

Market orders placed during the continuous trading phase may only be submitted using the mode defined by the EOC (Execute and Cancel) parameter, as described below:

EOC (Execute and Cancel): defines an order that is executed either partially or in full, based on the quantities available on the opposite side of the order book. The proposal is matched with orders at the most favorable prices on the opposite side of the book, until the available quantity is exhausted. Any unfilled portion is automatically and immediately canceled from the market.

Limit orders that remain partially or completely unfilled during the continuous trading phase are automatically transferred to the closing auction. If still unfilled at the end of the closing auction, they are transferred to the closing price trading phase, if available.

If the order remains unfilled after this final phase, it is automatically closed as unexecuted (it will not move to the after-hours market), or resubmitted during the next trading session if it is a good-till-cancelled order.

A good-till-cancelled order is valid for up to 30 calendar days, including the day the order is placed. If submitted when the market is closed, it will be processed on the next available trading day.

Specifically, orders that have already been sent to the market and are waiting to be executed (status T), as well as partially executed orders for the remaining unfilled quantity (status EA), may be canceled. Orders that have been entered but not yet sent (status I) may also be canceled. Once executed, however, the order can no longer be revoked.

For each order listed in the "Open Orders Online Trading" section, it is possible to:

• click the magnifying glass icon to view the order details;
• click the "Cancel Order" icon to cancel the order.

The revocable quantity, which is fixed and non-editable, corresponds to the remaining quantity yet to be executed. After selecting the order to cancel and confirming the cancellation, the request is immediately sent to the market if it is open or to the next opening if it is closed. The order then assumes the "revocation in progress" status (IR). If the market accepts the cancellation request, the order is marked as revoked (R) if fully canceled, or it will be executed partially or fully if the revocation was not received in time. Sending the cancellation request does not guarantee the order will be canceled. In both cases, the order appears in the "Processed Orders" section.

Confirmation of the cancellation of an individual order is protected by the Passadore Key® system.

If multiple portfolios are enabled for Online Trading, one of them will be selected automatically. The selected portfolio can be changed using the drop-down menu.